FAQs

Residential Cleaning FAQs

  • We are currently servicing Langley, Surrey, Coqitlam & New Westminster. If you are interested in booking a service and do not live in our serviced areas, please email us at vannaturals@gmail.com

  • We work with you to find a time that best suits you. The length of time we need depends on the size of the job. You will receive a text notification when we are on our way and when we are finished.

  • Usually one but depending on the size of the job there could be more.

  • Yes, we send the same cleaner so your cleaning experience is consistent each clean.

  • Yes! Everyone has a different schedule. Maybe your home is your office or you’re a stay at home parent

  • No, just let us know how we can access your home. A hidden key or door code are popular options. We will lock up and let you know via text when we are done.

  • Yes, each team member is equipped with their own cleaning kit which includes cleaning products as well as vacuums and steam mops.

  • In order for us to use our time as best as possible please declutter prior to our arrival. Pick up clothes and toys. Do your dishes and put them away. You booked us to clean your home. If we are busy organizing and trying to figure out where your salad bowls go we lose valuable scrubbing time.

  • Standard cleans are meant for recurring cleanings. They include typical cleaning tasks such as...

    • Cleaning counter surfaces

    • Cleaning the exterior of appliances

    • Cleaning sinks

    • Cleaning shower/toilet/mirror

    • General dusting in living spaces

    • Clearing bathroom garbages

    • Tidying up spaces

    • Vacuuming/mopping floors

  • Deep cleans are meant for first time cleans that will turn into reacurring cleans or infrequent cleanings. They include the standard cleaning, as well as...

    • Cleaning baseboards

    • Cleaning windows & window sills

    • Dusting decor

    • Remove light layer of soap scum/limescale

    • Vacuuming furniture

    • Cleaning door frames

    • Cleaning inside cabinets

    • Cleaning inside vanities

    • Cleaning inside of windows

    • Cleaning refrigerator (in/out)

    • Cleaning oven (in/out)

    • Spot cleaning walls

    • Wiping down doors/knobs

  • Weekly, Bi-Weekly, Monthly, One-Time & Move In / Move out Cleaning.

  • You will be sent an invoice via email / text after your appointment which you can pay via e-transfer or Cash when we leave.

  • We post videos and photos as we clean, and we always keep these posts anonymous. We will always ask for permission prior to posting on any social media outlets.

Commercial Cleaning FAQs

  • Offices, clinics, retail stores, showrooms, and more. We can accommodate most business types.

  • Yes. We offer early morning, evening, and weekend service so your operations aren’t disrupted.

  • Yes — we provide flexible contract options for daily, weekly, or custom schedules.

  • Absolutely. We ensure all bins are emptied and relined as part of our standard commercial service.

  • Absolutely. We specialize in eco-conscious cleaning using biodegradable, non-toxic products that are safe for staff, clients, and sensitive environments.

  • We assign regular cleaners to each site, use detailed checklists, and perform periodic quality control inspections. We also welcome ongoing feedback to make sure you’re always satisfied.

  • Yes. Every contract is tailored to your needs. Whether you want daily bathroom sanitization, just high-traffic areas, or avoid confidential office spaces, we’ll build a custom scope of work.

  • We’re happy to provide add-on services for one-time events, inspections, or deep cleans. Just let us know in advance, and we’ll schedule accordingly.

  • We can often begin within a few business days after a site walkthrough and agreement. For urgent or large-scale projects, we’ll do our best to accommodate you.

Residential & Commercial Post-Construction Cleaning FAQs

  • We remove dust, debris, paint overspray, adhesives, and construction residue. We also polish surfaces and ensure the space is move-in ready.

  • Both. We offer rough, final, and touch-up cleans depending on your build schedule.

  • Yes, we work with builders, contractors, and project managers on both residential and commercial post-construction sites.

  • Yes. We offer free consultations and customized quotes based on the size and scope of your project.

  • Yes. We bring professional-grade vacuums, ladders, extension poles, microfiber cloths, and cleaning solutions tailored to post-construction needs. You don’t need to provide anything.

  • We remove surface-level debris, dust, and residue, but do not haul away large construction materials or hazardous waste. That should be handled by the builder or site manager prior to cleaning.

  • We prefer to work in a fully completed space for best results, but if other trades are finishing minor work, we can coordinate timing and clean in phases where possible.